Customer Grievance
All disputes arising out of the decisions of the functionaries in relation to the products and services shall be heard and disposed off at least at the next higher level. Therefore, the following 'Grievances Redressal Mechanism' is put in place.
If you have any complaint/grievance, Kindly contact:
LEVEL-1: Escalate to The General Manager
The General Manager
Savery Transport Finance Ltd
Ahuja Towers,3rdFloor,No:42/16,
ThiruVenkataswamy Road(West)
R.S.Puram,Coimbatore-641 002.
Tel:0422-4366937,4366938
Email:shriramtradefin@yahoo.co.in
If unresolved / dissatisfied
LEVEL-2: Escalate to Grievance Redressal Officer
Grievance Redressal Officer
Savery Transport Finance Ltd
“SPL SriramNivas” 3rd Floor,
No:38, Venkatakrishna Road, Mandaveli,
Chennai-600028.
Tel: 044-42089091,42035338
Email:saveryfinance@yahoo.com, care@savery.co.in
If not resolved within 30 days / unsatisfactory response
The Company shall be responding to the complaints within a maximum period of 30 days from the date of receipt of the complaint. If the customer has not received any response within 30 days or if the customer is not satisfied with the response, then he/she may raise a complaint with the Reserve Bank of India either through RBI CMS Portal or RBI Contact Centre as given below:-
LEVEL-3: Approach RBI
RBI Complaint Management System (CMS Portal): https://cms.rbi.org.in
RBI Contact Centre: 14448
Postal Address:
Reserve Bank of India
Centralised Receipt and Processing Centre
4th Floor, Sector 17,
Chandigarh – 160017
